Freeport McMoRan HR Service Center Representative - Phoenix, AZ in Phoenix Cotton Center, Arizona

Freeport-McMoRan is a premier U.S.-based natural resources company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is the world’s largest publicly traded copper producer, the world’s largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.

We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers for our employees. We encourage you to take some time to explore your career opportunities at Freeport-McMoRan.

First line of contact for company employees, dependents, potential new hires, pension participants and retirees addressing a variety of questions/needs. Use strong interpersonal skills to handle/document multiple tasks and systems simultaneously. Make quick, accurate decisions using systems, FAQs and independent judgment to resolve/escalate customer issues. Responsible for meeting performance targets. Must use discretion, demonstrate integrity and maintain employee confidentiality.

  • Primarily responsible for accurately responding to inquiries and requests about employee benefit programs, human resources policies, employment applications, payroll, and network access/password issues through calls, email, mail, and fax. Provide positive customer service with effective verbal and written communication skills

  • Analyze employees’ needs, aiming to provide first call resolution, and exercise good judgment before referring to other tiers or departments and online resources

  • Maintain proactive contact with customers to ensure awareness of status until resolution

  • Perform outbound calls to employees during special projects to ensure awareness

  • Accurately document, route and escalate issue tickets

  • Thoroughly review returned applications for retirement, change in status, education assistance, etc. and follow up with applicant to complete or collect missing information before sending on for final processing

  • Perform Leave Management Intake calls, thoroughly informing the employee of process and expectations

  • Assist Tier II teams with day-to-day tasks pertaining to Benefits, Retirement, Verification of Employment, Leave Management, etc.

o Support and back up other team members in their daily activities

o Support and sustain positive work environment that fosters team performance through own work and behavior

  • Perform data look up and entry in various HR administration systems (Tickets, SAP, Taleo, etc.)

  • Perform peer audits of data entry tasks to ensure accuracy

o Track and provide immediate feedback to peers for correction

o Update supervisor/manager of trends

  • Make recommendations for process improvements and draft change documentation

  • Project work as determined by supervisor to support other team’s projects, company initiatives, etc.

  • Perform additional duties as requested

Minimum Qualifications

  • One (1) year of experience as a Customer Service representative in a Service Center or similar position

  • Working knowledge of Microsoft Office Word, email, spreadsheet and presentation applications

  • Excellent customer service skills

  • Strong verbal and written communication skills

  • Ability to demonstrate empathy and build rapport with customers

  • Demonstrated ability to make quick and accurate decisions

  • Ability to identify and communicate opportunities for process improvement

  • Skilled in collaborative work efforts within a team environment

  • Strong organizational skills and detailed oriented

  • Skilled in general computer and phone technology/applications

  • Ability to solve simple and moderately complex problems

  • Ability to quickly learn new technology applications

  • Ability to multi-task using multiple applications and technologies

Preferred

  • High School diploma or equivalent

  • Bachelor’s degree in Human Resources, or related disciplineandone (1) year of experience in Human Resources

  • Experience in an HR Shared Services environment

  • Knowledge of general service center operations and inquiry management processes in high volume service center environment

  • Knowledge of general HR functions, processes and operations

  • Proficient in use of SAP and Microsoft Office

  • Bilingual in English/Spanish

  • Experience with benefit plans, pension plans, leave management

  • Experience with Taleo, Business Objects, SharePoint

  • Familiar with HIPAA regulations

Criteria/Conditions

  • Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English

  • Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards

  • Must be able to work in a potentially stressful environment

  • Position is in a busy, non-smoking office located in Phoenix, AZ

  • Location requires mobility in an office environment; each floor is accessible by an elevator and internal staircase

  • Freeport-McMoRan enforces a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing

Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others. Accordingly, the Company has designated the following positions as safety-sensitive:

  • Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or

  • Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or

  • Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee.

/Equal Opportunity Employer/Protected Veteran/Disability/

Job: *Human Resources

Title: HR Service Center Representative - Phoenix, AZ

Location: AZ-Phoenix Cotton Center

Requisition ID: 1802238